Returns & exchanges policy

Every piece is made by hand in our studio in Dhahran. If something isn't right, we'll make it right. Here is how.

Returns & exchanges

• You can return or exchange a piece within 7 days of receiving it.
• The piece must be unused, undamaged and in its original packaging.
• Exchanges are for a piece of the same value, or you pay the difference, subject to availability.

Pieces that can't be returned

• Custom orders made to your request: your logo, colours, glaze or sizes, including business orders.
• Gift wrapping.

Small differences in colour, glaze and shape are part of handmade ceramics and aren't a defect.

Damaged or broken on arrival

Contact us within 48 hours of delivery with photos of the piece and the packaging. We'll replace it or refund it in full, at no cost to you, custom orders included.

How to return a piece

1. Message us on WhatsApp +966 55 435 2666 or email Noraalsheikh90@gmail.com with your order number.
2. We'll confirm the return and send you shipping instructions.
3. Once the piece reaches us and we've checked it, we'll process your refund or exchange.

Refunds

• Refunds go back to the original payment method within 7–14 business days of us receiving the piece.
• For returns that aren't due to a defect, return shipping is paid by the customer and the original delivery fee isn't refunded.

Contact us

WhatsApp / phone: +966 55 435 2666
Email: Noraalsheikh90@gmail.com